Reference

What You Agree To When You Use raja24

Before you open an account and start moving between our sportsbook and casino lobby, these legal terms set out your rights, our obligations, and the conditions under which access is available in Indonesia or other eligible regions.

Jurisdiction-dependent accessAccount eligibility rulesDANA, OVO, GoPay transaction termsData handling policyDispute resolution process
raja24 What You Agree To When You Use raja24
ACCOUNT SECURITY

How We Protect Your Data and Account Access

Your account and personal data are protected under measures that cover storage, access control, and session security. Players in Semarang and elsewhere in Indonesia access the same security architecture — your login session uses OTP verification sent to your registered mobile number, and all payment flows via DANA, OVO, or GoPay are handled over encrypted connections. You can request a review, correction, or deletion of your personal data by contacting support.

Data Retention

We retain account and transaction records for as long as required by our operational obligations. You can request a copy of the data we hold at any time via support.

Cookie Policy

We use cookies to maintain your session, remember your wallet preference between DANA, OVO, and GoPay, and analyse how the lobby is used. You can manage cookie settings in your browser.

Account Security

OTP verification is required at login and for high-value withdrawal requests. If you suspect unauthorised access, contact support immediately to freeze the account before any funds move.

Requesting Changes

To update your registered email, linked mobile number, or to request personal data deletion, submit the request through live chat or email with your verified account ID.

LEGAL CONTACT

Reach Us About Legal or Policy Questions

If something in our terms is unclear, or you need to raise a formal concern about your account rights or a transaction dispute, our support team handles legal queries through the channels below. For wallet-related disputes involving DANA, OVO, or GoPay, have your transaction ID ready so we can cross-reference it quickly.

Live Chat Connect directly from the account page for real-time help with policy questions, identity verification issues, or transaction disputes.
Email Support Send detailed legal or account queries to our support address. Include your account ID and any relevant transaction reference for a faster response.
Help Centre Browse the policy section of our Help Centre for answers on account terms, eligibility rules, and how we handle wallet payment disputes.

Common Questions About Terms and Your Rights

These answers cover the questions we see most often about account eligibility, data rights, payment disputes, and how our legal terms work in practice. If your question is not listed here, live chat is the fastest route to a direct answer.

Access depends on whether online betting is permitted under your local law and in your specific region. Verify your eligibility before registering and funding an account.

Using a payment account registered to another person violates our terms. The account will be suspended pending identity verification, and the deposit may be reversed to its source.

Contact your wallet provider first using your transaction ID. If the issue remains unresolved, escalate to our support team with the same reference and a screenshot of the wallet record.

Submit a data access request through live chat or email with your registered account ID. We will confirm receipt and provide the requested data within the timeframe our policy requires.

Yes. When we make a material update to the legal terms, we send a notification to the email address registered on your account. Continuing to use the platform after that notice counts as acceptance.

Contact support via live chat or email with your account ID and a clear deletion request. We will process closure and confirm which data must be retained for operational reasons.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.